What we're building next
A transparent look at what we've shipped, what we're working on now, and what's coming next. We update this page every month.
24% of 2025-2026 roadmap shipped
Q4 2025
Oct – Dec 2025
Series A fundraise — €6M
Closed €6M Series A to fund European expansion and hire across engineering, sales, and customer success.
Knowledge Base Training
Upload PDFs, Markdown files, and URLs. AI uses your docs to generate more accurate, policy-aware replies.
SLA Tracking & Alerts
Set response time targets per priority tier (Normal / High / Urgent). Get alerted via email before SLAs breach.
Enterprise plan + SSO
Launched enterprise tier with custom SLA, SSO/SAML login, dedicated account manager, and unlimited agent seats.
Advanced analytics + CSV export
Full analytics dashboard with intent breakdown, language distribution, CSAT scores, and exportable CSV reports.
Q1 2026
Jan – Mar 2026
Revenue impact tracking
See exactly how much revenue was retained through fast AI handling of refund and cancellation requests. Shopify data cross-referenced with conversation outcomes.
VIP & Priority detection
Automatically detect high-value or upset customers and escalate instantly to human agents. Configurable rules based on order value, sentiment score, and purchase history.
CSAT measurement built-in
Send post-reply satisfaction surveys automatically. CSAT scores tracked per agent, per intent, and per time period.
Shopify Inbox integration
Extend AI reply generation to Shopify's native inbox, in addition to Gmail.
German & French market expansion
Dedicated customer success resources and local partnerships for DE and FR markets.
Q2 2026
Apr – Jun 2026
WhatsApp support channel
Extend the same AI pipeline to WhatsApp Business — detect intent, fetch Shopify data, and draft replies across your WhatsApp conversations.
Instagram DMs
Handle customer service DMs on Instagram with the same confidence-scoring and agent review workflow.
Multi-store management
Manage multiple Shopify stores from a single Retenza account. Centralised inbox with per-store filtering and routing.
AI tone customisation per intent
Configure a distinct tone for each intent category — e.g. more empathetic for complaints, more efficient for order status.
Zapier & Make.com integration
Connect Retenza to thousands of tools via Zapier and Make. Trigger automations on new conversations, resolved tickets, and CSAT responses.
Q3–Q4 2026
Jul – Dec 2026
Voice support (phone & voicemail)
AI-transcribed voicemail-to-email with automatic intent detection and Shopify order lookup before agent callback.
Proactive outreach
Retenza detects shipping delays and automatically sends empathetic, accurate proactive emails to affected customers — before they contact you.
Custom AI persona per brand
Train a custom AI persona — name, voice, writing style — so every AI reply sounds unmistakably like your brand.
Shopify POS integration
Connect in-store purchase data to the same AI support pipeline for omnichannel customer context.
SOC 2 Type II certification
Complete our SOC 2 Type II audit and publish our full security report.
Retenza Mobile App
Native iOS and Android app for agents to review, approve, and send AI replies on the go.
Request a feature
Have an idea that would make Retenza even better? We read every request and the most-requested features move up the roadmap.
Submit a feature request →Stay in the loop
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