What's new in Retenza
Every improvement, fix, and new feature — in one place. Updated with every release.
February 18, 2026
Knowledge base training, advanced analytics export, and a brand-new confidence threshold UI.
Knowledge Base Training — upload PDFs, Markdown files, and URLs so the AI generates policy-aware replies
Advanced analytics dashboard with intent breakdown, language distribution, CSAT scores, and CSV export
Confidence threshold UI — set custom auto-send thresholds per intent category from the settings page
AI reply generation is now 40% faster due to streaming response optimisation
Shopify order lookup now retries automatically on 429 rate-limit responses with exponential back-off
Fixed an edge case where multilingual subject lines were not detected correctly
Agent inbox pagination now correctly resets when switching between status filters
January 28, 2026
SLA tracking and alerts, enterprise SSO, and the new enterprise plan launch.
SLA Tracking — set response time targets per priority tier; get alerted before SLAs breach
Enterprise plan launched with custom SLAs, SSO/SAML login, and dedicated account managers
Unlimited agent seats on the Enterprise plan
Onboarding flow redesigned — average setup time reduced from 28 minutes to under 12
Gmail OAuth reconnection is now handled gracefully with a banner + one-click re-auth
Stripe billing portal session now correctly pre-fills customer email
Upgraded all dependencies to resolve 3 moderate severity advisories
January 14, 2026
Multilingual reply quality improvements, a new review queue, and Shopify metafield support.
Review Queue page — dedicated view of all low-confidence drafts with sortable confidence bar
Shopify metafield support — AI can now reference custom metafields in product and order replies
French, German, and Polish reply quality significantly improved after model fine-tuning
Subject line detection now handles forwarded and threaded email formats
Fixed duplicate conversation creation when Gmail webhook fired more than once for the same message
December 10, 2025
Series A release — bulk actions, agent performance metrics, and discount code management revamp.
Bulk actions in the inbox — approve or close multiple conversations at once
Agent performance metrics — track replies per day, CSAT, and average handle time per agent
Discount code management revamp with usage analytics and one-click CSV export
Notification emails now include a direct deep-link to the conversation
Mobile layout for the agent inbox improved significantly on small screens
Fixed incorrect date formatting in order confirmation emails for stores using non-English locales
All webhook endpoints now validate HMAC signatures; invalid requests return 401 immediately
October 1, 2025
Major release — public launch, redesigned dashboard, and full multi-language support.
Public launch — Retenza is now available to all Shopify merchants
Multilingual support across 40+ languages with automatic language detection
Redesigned dashboard with real-time analytics and per-intent breakdown charts
Language selector in the public website — EN, PL, FR, DE
AI prompt system rewritten from scratch for more natural, brand-consistent replies
Organization onboarding flow condensed into a single guided wizard
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