Support that sounds human, runs on autopilot
Retenza reads your Shopify customer emails, checks order status, and sends professional replies in any language — automatically. Your team reviews only what matters.
Sarah Connor
sarah@example.com
Where is my order #1042?
Hi, I ordered 3 days ago and haven't received a tracking number...
94% confidence
Auto-send enabled
127 emails today
83% automated
0%
Emails automated
0h
Hours saved per week
0.0s
Avg reply generation
0+
Support tickets resolved
Customer support is breaking your team
Every Shopify store owner faces the same exhausting cycle. Until now.
Hours spent reading emails
Your team drowns in repetitive tickets every day
Slow replies lose customers
48h response time? Customers have already left
Angry customers escalate fast
One bad experience = bad review + lost revenue
No context, no data
Agents reply blind without real order information
AI replies in under 5 seconds
Real order data fetched from Shopify automatically
Human-in-the-loop review
Approve, edit, or reject every draft with 1 click
Intent detection + confidence
AI scores every reply so low-confidence flags agents
Full analytics & CSAT tracking
Know exactly how your support is performing
Everything you need to handle support at scale
From AI reply generation to Shopify order lookup — every feature built for real Shopify support teams.
AI Inbox & Auto-Reply
Every inbound email is automatically read, categorized, and answered using real Shopify order data.
Smart Intent Detection
Classifies every email into 7 intents: Order Status, Refund, Cancellation, Complaint, Shipping, Product, General.
Multilingual AI
Detects the customer's language and always replies in the same language — automatically.
Confidence Scoring
Every AI reply gets a 0–100% confidence score. Low-confidence replies are flagged for human review.
VIP & Priority Detection
Automatically detects high-value or upset customers and escalates to human agents instantly.
Knowledge Base Training
Upload FAQs, policies, and product guides so the AI generates more accurate, context-aware replies.
SLA Tracking
Set response and resolution time targets per priority level. Get alerted before SLAs are breached.
Analytics Dashboard
Track email volume, AI success rate, avg response time, top intents, and CSAT scores over time.
Revenue Impact
See exactly how much revenue was retained through fast AI replies to refund and cancellation requests.
Watch the AI work in real-time
Pick a scenario and hit "Run AI" — see exactly how Retenza reads, classifies, and replies to a real customer email.
Inbound Email
Alex Kim
alex.kim@gmail.com
Where is my order #2049?
Hi, I placed order #2049 three days ago but haven't received any shipping update. Can you tell me the status?
AI Response
Press "Run AI" to see Retenza generate a reply
This is a simulation using realistic data. Real processing happens in under 3 seconds.
Simple, transparent pricing
Start free for 14 days. No credit card required. Cancel any time.
Starter
Perfect for small Shopify stores just getting started with AI support.
- Up to 500 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Basic analytics dashboard
- SLA tracking
- Knowledge base upload
- VIP & priority detection
- Revenue impact tracking
- Priority support
Pro
For growing stores that want full automation and advanced AI features.
- Up to 5,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Advanced analytics + CSV export
- SLA tracking & alerts
- Knowledge base upload (PDF, MD, URL)
- VIP & priority detection
- Revenue impact tracking
- Priority support
Enterprise
Custom solutions for high-volume stores with dedicated support.
- Unlimited emails
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail + Google Workspace integration
- Shopify order lookup
- Confidence scoring
- Full analytics suite
- Custom SLA tiers
- Unlimited knowledge base
- VIP & priority detection
- Revenue impact tracking
- Dedicated account manager
Pricing FAQ
Loved by support teams worldwide
"We were drowning in 300+ support emails a week. Retenza handles 84% of them automatically now. Our team only touches the edge cases, and our CSAT actually went up."
Jake Morrison
Founder, PeakGear Co.
84% automated
of support emails
Start free. Scale fast.
14-day free trial on all plans. No credit card required. Cancel any time.