Simple, transparent pricing
Start free for 7 days. No credit card required. Cancel any time.
- 🎁7-day free trial on paid plans
- 💳Free plan: no card required
- 🔓Cancel anytime
- 🔐GDPR compliant
- ⚡99.9% uptime SLA
Free
Get started with AI customer support at no cost, forever.
📧 50 AI email replies / month
- 📧50 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (40+ languages)
- 📬Gmail integration
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- 📈Basic analytics dashboard
- ⚡SLA tracking
Starter
Perfect for small Shopify stores just getting started with AI support.
🎁 7-day free trial · payment method required
📧 500 AI email replies / month
➕ Additional credits: $10 per 1,000
🔄 Unused monthly credits do not roll over.
💳 Payment method required. First charge on day 8 unless cancelled.
- 📧Up to 500 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (40+ languages)
- 📬Gmail integration
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- ⚡SLA tracking
- 📚Knowledge base upload
- ⭐VIP & priority detection
- 💰Revenue impact tracking
- 🏆Priority support
Pro
For growing stores that want full automation and advanced AI features.
🎁 7-day free trial · payment method required
📧 5,000 AI email replies / month
➕ Additional credits: $10 per 1,000 or $35 per 5,000
🔄 Unused monthly credits do not roll over.
💳 Payment method required. First charge on day 8 unless cancelled.
- 📧Up to 5,000 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (40+ languages)
- 📬Gmail integration
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- 📊Advanced analytics + CSV export
- ⚡SLA tracking & alerts
- 📚Knowledge base upload (PDF, MD, URL)
- ⭐VIP & priority detection
- 💰Revenue impact tracking
- 🏆Priority support
Enterprise
Custom solutions for high-volume stores with dedicated support.
📧 Up to 50,000+ AI email replies / month
- 📧Unlimited emails
- All Pro features included
- 📬Gmail + Google Workspace
- 📊Full analytics suite
- ⚡Custom SLA tiers
- 📚Unlimited knowledge base
- 🏷️White label
- 🔌API access
- 👤Dedicated account manager
Everything included on every plan
AI replies in < 5 seconds
Every inbound email gets a polished, intent-aware AI draft — ready for 1-click approval.
Native Shopify data
Order details, shipping status, and customer history pulled directly from your Shopify store.
40+ languages
The AI detects your customer's language and always replies in the same language — every time.
Confidence scoring
Every draft gets a confidence score. Low-confidence replies go to your team for review first.
Knowledge base
Upload your FAQs, policies, and docs. The AI pulls from them on every reply automatically.
Secure & GDPR ready
Multi-tenant data isolation, HMAC-verified webhooks, and EU-hosted infrastructure.
Full feature comparison
See exactly what's included in each plan — side by side.
| Feature | Starter | ⭐ Pro | Enterprise |
|---|---|---|---|
| AI replies / month | 1,000 | 3,000 | Unlimited |
| Shopify stores | 1 | 3 | Unlimited |
| Agent seats | 2 | 5 | Unlimited |
| Languages | English only | 40+ | 40+ |
| Auto-send mode | ✗ | ✓ | ✓ |
| Analytics dashboard | Basic | Full | Full + custom |
| Discount codes | ✗ | ✓ | ✓ |
| Audit logs | ✗ | ✓ | ✓ |
| SSO / SAML | ✗ | ✗ | ✓ |
| SLA | ✗ | ✗ | ✓ |
| Dedicated support | Priority email | Account manager |
Pricing details
Everything Retenza charges for, in one place.
What is an AI email credit?
One credit = one AI-generated email reply. Each plan includes a fixed number of credits per month: 50 on Free, 500 on Starter, 5,000 on Pro, and up to 50,000 on Enterprise. Inbound email sync, Shopify order lookups, and Facebook / Instagram replies do not consume credits.
What happens when I reach my monthly limit?
AI email replies pause until your next billing cycle starts or you purchase add-on credits. Inbound email sync continues uninterrupted.
Do unused credits roll over?
No. Unused monthly credits do not roll over. Each new billing period starts with a fresh allotment. Add-on credit packs you purchase separately do not expire.
Is there a free trial?
Yes — Starter and Pro both include a 7-day free trial. Free has no trial because the plan is already free. Enterprise terms are negotiated directly with our sales team.
When am I charged?
Free plan: never. Starter and Pro: a payment method is collected at sign-up. You are not charged during the 7-day trial. Your first charge runs on day 8 unless you cancel before the trial ends.
Can I cancel during the trial?
Yes — cancel any time before the trial ends in Billing → Manage plan. No charges occur until day 8.
What do add-on email credits cost?
Starter add-on pack: $10 per 1,000. Pro add-on packs: $10 per 1,000 or $35 per 5,000. Add-on packs are one-time purchases and do not expire.
Who handles billing?
Billing is handled by Retenza via Stripe. Retenza is a standalone multi-channel customer-support SaaS (email + Facebook + Instagram + Shopify). The Shopify Billing API is not used. Charges appear on your card statement from Retenza, not from Shopify.
Are Shopify, Gmail, Facebook, and Instagram integrations included?
Yes. Connecting Shopify, Gmail, Facebook, and Instagram is included in every plan at no extra cost. Plan price covers the AI email replies; integrations themselves are free to use.
Pricing FAQ
Does the free trial require a credit card?
No. Your 7-day free trial starts immediately — no credit card needed. You'll only be asked for payment information when you choose to upgrade.
Can I switch plans at any time?
Yes. Upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.
What counts as an AI reply?
Each time our AI generates a draft reply for an inbound customer email, that counts as one AI reply — regardless of whether it's auto-sent or reviewed first.
What happens if I exceed my monthly limit?
We'll notify you when you reach 80% of your limit. Emails that exceed the limit will be queued for manual handling. You can upgrade at any time to avoid interruptions.
Is there a discount for annual billing?
Yes — pay annually and get 2 months free (equivalent to a ~17% discount). Contact us or toggle to annual billing in your account settings.
More questions? Visit our full FAQ →
Try Retenza free for 7 days
No credit card. No commitment. Just better customer support from day one.
Free plan: no card required · Starter & Pro: 7-day trial, payment method required, first charge on day 8 unless cancelled.